Our 30-Day Guarantee
Every order comes with 30 days from delivery to decide if it's working. Applies to one-time orders and subscriptions alike.
Damaged or wrong item
If your order arrives damaged, defective, or wrong, email hello@trysnoots.com with your order number, what's wrong, and a photo or video. We'll get you a replacement or refund fast.
How returns work
Email hello@trysnoots.com to start a return. If your product is unused and still sealed, we'll ask for a quick photo to confirm its condition, then send you the return address. Return shipping is on you, we recommend a trackable service.
If you've already opened or used it, reach out anyway. We'll look at your situation and figure out the right fix, full refund, partial refund, or something else.
Ordered more than one kit? If some are still unused, we'll ask for those back as part of the refund.
Subscription refunds
The 30-day guarantee covers your first subscription order. After that, refill shipments are final sale, but you can skip, pause, or cancel any time.
Refund timing
Once we've reviewed your return, approved refunds land back on your card within 3–7 business days. Nothing after 10 days? Email us and we'll chase it down.
EU customers
If you're ordering from the EU, you can cancel or return your order within 14 days under EU consumer law, items should be in original condition and packaging, with proof of purchase.
Questions
hello@trysnoots.com, we reply within 24 hours.